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Pepsi

Pepsi

www.pepsi.com
What is your customer experience with Pepsi?

Pepsi Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pepsi has a 2.5 star rating from 211 reviews, with 53% likely to recommend; overall consumer sentiment is mostly dissatisfied due to quality and service issues.

Key Takeaways for Future Customers

  • Read recent Pepsi reviews for recurring reports of flat or off-tasting drinks.
  • Check expiration dates and inspect packs before leaving the store.
  • Expect medium price level and limited customer service responsiveness for refunds.

Negative Feedback / Risk Areas

  • Frequent customer complaints about flat, out of date, or contaminated product.
  • Reports of poor customer service, slow responses, and refund or replacement hassles.
  • Delivery and packaging issues including empty or half-full cans and damaged bottles.

Positive Feedback

Some customers still praise flavors like Cherry Pepsi and value location and website, and a few noted helpful service interactions for replacements.

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Media from reviews

I got diet dew in a package marked diet dew but the bottles inside were dew zero which I...
Pepsi - Has anyone else been through straight hell for a good 5 months now concerning the...Meldeo and mold order smell on pepsi bottles.Meldeo and mold order smell on pepsi bottles. - Image 2Pepsi - It just tastes good and I bowed it down and the rumor was wrong the ball is down...Pepsi - Product issuewrong drink kind it has sugar my sons severe diabetic he ended up in...Pepsi - Fountain machines
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Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
bottles mountain dew taste customer drink drinks sugar dew fizz products
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Frances F Oru
map-marker Mount Washington, Kentucky

I got diet dew in a package marked diet dew but the bottles inside were dew zero which I don’t drink I go to store once a month so I buy 3 cases at a time Pepsi replaced it with 2-12 packs

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I got diet dew in a package marked diet dew but the bottles inside were dew zero which I...

I offer to take back the mixed-up drinks. They told me others had reported the same problem, so there would be no need.

When I buy something, I want what I want, not what the mess up and think it is okay. I have taken chemo, and certain things are what I like.

User's recommendation: Check your product before leaving the store

View full review
Jamie C Ztv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Galax, Virginia

Has anyone else been through straight hell for a good 5 months now concerning the quality of both the drink itself and the way they're now manufacturing their cans? And then wanna charge $20 a case?

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AI Highlights
  • Pepsi cases are funky; cans cave in and aren't filled.
  • The product is barely carbonated; I have proof for refunds and will switch to Coke.
Pepsi - Has anyone else been through straight hell for a good 5 months now concerning the...

Today made the 6th case of pepsi I've purchased that is down right FUNKY!!! & the cans are so cheaply made that they cave in and aren't all the way filled w product!

Its barely carbonated! I can show proof.I have cans from the case today, which is definitely my LAST and pretty sure I saved a cpl from last mnth and month b4. They aren't leaking. Nothing is sticky or wet.

They are [PERSON_NAME] g everything cheap as they can and in the meantime steady raisi g prices on us! I WILL BE REFUNDED FOR AT LEAST MY LAST 3 CASES!!! Its just disgusting. No thank you.

Coke, here I come!!! [PERSON_NAME] Cola even, before that nasty mess!

Loss:
$70

User's recommendation: I really don't have one

View full review
Janet E Ldw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Meldeo and mold order smell on pepsi bottles.

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AI Highlights
  • Bought outdated Pepsi with a strong odor; couldn't drink.
  • I've drank Pepsi for years and love the brand.
  • Coupons from Pepsi are to be sent.
Meldeo and mold order smell on pepsi bottles.
Meldeo and mold order smell on pepsi bottles. - Image 2

Bought outdated Pepsi. Battle's head such a bad odor that we're not able to drink it.

I've drunk Pepsi for many, many years and would never change. I love the Pepsi company. I love their product.

You could say that me and Pepsi are best friends. They are going to send me Pepsi coupons for the inconvenience.

Loss:
$55
Pros:
  • Love it

Preferred solution: Full refund

View full review
Liz W Kvw

For the LAST time I will not be buying Mountain Dew..

So friggin many times I end up with the 8-pack of drinks. With the lids not on in a secure manner...and the damn drinks are flat.

Reading other reviews, it's a known issue...seriously? What a horrible way to do business.

Cons:
  • To big of an enterprise cant even address known problems

User's recommendation: Don't buy the 8 packs of drinks..85% of time FLAT

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Jared C Nsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Harmful chemicals in my Drinks

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Hello my name is Jared Cullember and I recently purchased a wild cherry Pepsi and a regular Pepsi and it was not drinkable. There are harmful chemicals in my drinks and I had to goto the hospital.

User's recommendation: I really enjoy my Pepsi products but not with harmful chemicals in them.

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William Y Pkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia
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AI Highlights
  • Grew up drinking Pepsi.
  • Caffeine and taurine are noted; taurine calms and stabilizes brain activity.
Pepsi - It just tastes good and I bowed it down and the rumor was wrong the ball is down...

Nothing I drink Pepsi on my life my parents brought me up on it I remember going to the store and when you had the 3 leader her mother would say buy a boss Pepsi Christmas time I got whatever I wanted I had a pretty much family but they said one thing do not put milk sounded like soda and I started drinking Pepsi my life and I realized aside from milk good milk which are the two best drinks those energy drinks they push it on you with the nutrients on the front like those nutrients are going to give you the benefits and give you the taste that you want because you're thirsty I have taste buds so I don't want water because it works to clean me I want taste buds so I could taste something enjoy the taste and enjoy the drink while I come to post you and both you and Coca-Cola do that and caffeine I helped a lot of people because of studies that are coming around with a product that uses it for you and problems like that it actually works and another compound size caffeine you don't want to jump into a lot is to slowly see and work with taurine which calms you like overall but keep you keep you grounded and has an amazing ability to stabilize the electrical current that runs through our body brain and body which is known for seizure activity and it's just a million things and instead of promoting it before it tasted a dream just say something like that Pepsi to taste you've been dying for and now just as you drink it get a healthier brain as you drink you enjoy the same taste better brain something like that

User's recommendation: God gave you taste buds think about that

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Anthony S Ypb
map-marker Earlysville, Virginia

Unopened empty cans

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Nothing particular just reached into the case and pulled out two half full cans as pictured below not a problem

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Anonymous
map-marker Atlanta, Georgia

Out of date Mountain Dew

AI Highlights
  • Bought 6 cartons of Mountain Dew at Food City in Galax.
  • The bottles were out of date.
  • They did not taste good.

My husband went to Food City in Galax and got 6 cartons of Mountain dew and when he started drinking them he said they didn't taste good. We started looking for the date on the bottles and they were out of date.

User's recommendation: Look at the dates

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Anonymous

Product issuewrong drink kind it has sugar my sons severe diabetic he ended up in the emergency room

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Pepsi - Product issuewrong drink kind it has sugar my sons severe diabetic he ended up in...

My son ended up in the er after drinking a Pepsi cherry zero n was tested to have sugar in it. Store gave hassle for return so I called your company

User's recommendation: Drink more Pepsi we love you still

View full review
Andrea D Nmr
map-marker Streator, Illinois

Bad pop

Updated by user Dec 25, 2025

She was a very nice lady it was a pleasure to talk to her solved the issue quickly

Original review Dec 23, 2025

IBought a case of Pepsi from Walmart in streator Illinois 61364 it doesnt taste like Pepsi at all it has A very weird taste to it and it is awful never tasted Pepsi this bad before

Loss:
$14

Preferred solution: Full refund

View full review
Bolton Wxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fountain machines

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Pepsi - Fountain machines

Its all ready 2 and half weeks we talk every body

Last 3 weeks company not have co2 We somevere co2 lines leaking somebody come for check but not have co2 how to he check

View full review
Anonymous
map-marker Jacksonville, Florida

Greatthaingfor the job

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Iliketowarkheregoodjoblearnthaning is going to emorethanan job housekeeping learnvaryoodliketokeyitcleaing

User's recommendation: Itgoodjobtolearnmore

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Joely Ckf
map-marker Fort Myers, Florida

I'm not a pissed customer. I just wanted to know where I could get diet pepsi caffeine free in 16 oz bottles. went to 5 stores in Ft Myers and they don't have any. It is my go to drink for years

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This is my go to drink and I miss it and don't want to change brands. understand it is because of regional manufactoring.

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Jim Fosina

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Rosie L Epy
map-marker Saint Marys, Ohio

Damaged bottles

I bought a 12-pack of Pepsi, and two of the bottles were still sealed but half full. This is the second time it's happened. Who should I reach out to?

Loss:
$9

Preferred solution: Full refund

View full review
Tiya Bwh

Price increase

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Pepsi hasn't been om sale for a month now,

I won't pay $2.89 0r 3.29

Obviously no one else will

The shelves are loaded

User's recommendation: wait for sales

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Resolved
Deanann C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Complaint about a not full case

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Updated by user Jul 16, 2025

Company fixed the issue and I have been provided with discount on future orders. Coupons. Just call.

Updated by user Jul 01, 2025

Rey friendly and apologetic! Could not have asked for better service!

Original review Jun 30, 2025

Opened case and 6 were empty. Called Pepsi pissed consumer hotline and was VERY please with resolving the issue.

Loss:
$9

Preferred solution: Apology

User's recommendation: Please call they are very good about receiving complaints.

View full review

About

Related Companies

PepsiCo, Frito Lay, Lays, Cheetos, Aquafina

Summary

Pepsi-Cola is a carbonated beverage, produced and manufactured by PepsiCo. The drink is sold in stores, restaurants as well as from vending machines. The beverage was first made in the 1890s by pharmacist Caleb Bradham in New Bern, North Carolina. The brand was trademarked in June, 1903. Many Pepsi variants were produced since 1903, including Crystal Pepsi, Diet Pepsi, Pepsi Twist, Pepsi Samba, Pepsi Blue, Pepsi Retro, Pepsi Gold, Pepsi Max, Pepsi Holiday Spice, Pepsi Jazz, Pepsi One, Pepsi X, Pepsi Next, Pepsi Raw, and Pepsi Ice Cucumber. In 1898, the name "Brad's drink" was changed to "Pepsi-Cola".
Pepsi Cola contains basic ingredients which are found in most other similar drinks. They include carbonated water, sugar, colorings, phosphoric acid, high fructose corn syrup, caffeine, citric acid, and natural flavors.

Pepsi reviews and complaints

Pepsi is ranked 94 out of 4461 in Beverages category

Area Served

USA

Payment Methods

VISA

Pepsi FAQs

Rebecca A. Garland
PissedConsumer Reporter

Pepsi FAQs

Pepsi is part of PepsiCo, Inc., a global food and drinks manufacturer. PepsiCo owns various Pepsi products, such as Pepsi itself, Mountain Dew, Gatorade, Lay's, Quaker Oats, and Tropicana. The company is listed on the NASDAQ stock exchange with the symbol "PEP," indicating its shareholders own it.

Pepsi was a brainchild of a pharmacist Caleb Bradham. It was created in 1893, New Bern, North Carolina. It was first made as a drink to help digestion and boost energy, and it was called "Brad's Drink." In 1898, it was renamed "Pepsi-Cola," taking its name from the digestive enzyme pepsin and the kola nuts in the recipe.

The current CEO of PepsiCo is Ramon Laguarta. He took over the position in October 2018 after Indra Nooyi. Ramon has worked at PepsiCo for many years and has held several important roles, including CEO of Europe Sub-Saharan Africa and Global Chief Commercial Officer.

Pepsi Max is one of these Pepsi products that is a sugar-free, low-calorie version of Pepsi that came out in 1993. It is promoted as a cola that offers full flavor without any sugar and is aimed at people who enjoy the taste of regular Pepsi but want to avoid calories. To achieve its sweetness, Pepsi Max uses artificial sweeteners, mainly aspartame and acesulfame K.

The company owns a vast variety of Pepsi products. Among them are beverages, such as Pepsi, Diet Pepsi, Pepsi Max, Mountain Dew, Gatorade, 7UP, Tropicana, and Aquafina; snacks, such as Lay's, Doritos, Cheetos, Ruffles, Tostitos, and Quaker Oats; and the following foods: Quaker cereals and Cap'n Crunch.

According to the official website, the Pepsi logo was changed multiple times, primarily in 1962, 1973, 1998, 2008, and 2023. The most recent update in 2023 features a retro design combined with modern touches.

Pepsi has a shelf life of 9 months from the production date when kept in a cool, dry place. You can usually find the expiration date and Pepsi order number on the bottle or can. Even if the drink is safe to drink after this date, its taste and fizz might not be good.

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